Help & Information – Precious & Treasured

Help & Information

SHIPPING POLICY

If you wish to change or cancel your order, please contact us within 12 hours. Cancellations made after this time, can not be accepted as we strive to begin processing orders as soon as we receive them.

PROCESSING TIME: Your necklace will be made within 3-7 business days. If we are experiencing a higher volume of orders, the processing time may increase by 3-5 days.

DOMESTIC SHIPPING: All purchases of a $75+ dollar value, will automatically qualify for free shipping. We will send your packages using USPS First Class Mail. Expedited delivery options will be available in the near future.

INTERNATIONAL SHIPPING: Unfortunately, we are only shipping domestically at this time. 

RETURNS AND EXCHANGES

Personalized items are final sale and cannot be returned for store credit

We will accept returns of any items not personalized within 7 days of your order arriving to the desired shipping address. Jewelry must be returned undamaged and unused, as well as in its original packaging. We will not cover shipping costs for returns and exchanges. Your refund will be issued within 3-5 business days after receiving the item(s).

If you received an item that has an error, we will be happy to repair or exchange it for you. Shipping costs for these items will be covered by us. We will try to repair these items and ship them back to you within 5-15 days.

 WHAT SHOULD I DO IF MY CHAIN/PENDANT BROKE?

If your chain or pendant broke within 60 days of receiving it, we will be happy to repair it for you at no additional cost. If your chain or pendant broke more than 60 days after you received your purchase, a fee will be applied for the repair.

WHAT IS YOUR JEWELRY MADE OF?

METAL: Our silver jewelry is made from 925 silver. (We are working on adding a gold vermeil option for our designs as well).

STONES: Our gemstones are AAA cubic zirconia.

HOW DO I TAKE CARE OF MY JEWELRY?

PREVENTATIVE CARE: Keep your jewelry away from harsh environments and products, such as shampoo, hairspray, perfume, showers, swimming pools and hot tubs, cleaning products, etc. Avoid sweating while wearing your jewelry.

Wear your jewelry often as the oils from your skin will keep the silver shiny and prevent it from tarnishing.

Store your jewelry individually in air-tight plastic bags, as exposure to air tarnishes the silver.

CLEANING AND POLISHING: To clean your sterling silver jewelry, simply wash it using warm water and a mild, ammonia- and phosphate-free soup. Dry your jewelry well before wearing or storing it.

To polish your sterling silver, rub it gently with a soft polishing cloth. Do not use paper towels or tissues to polish your jewelry as these materials may scratch the surface of you silver.